EXTERNAL Payments

EXTERNAL USERS DO NOT NEED TO ADD PAYMENT SOURCES ON iLAB.

If you would like to have your payment information displayed on the invoice, please select PO option and type in the payment details to be displayed on the invoice (example below).

Invoices will be sent out after services have been provided. 

If you do not have a PO number yet and would like to receive a quote first, please initiate a service request and type in “Pending” for PO.

  • If the PO gets generated, while the request is still processing, click on the dollar sign on the far right side of the request and add the PO number or whatever payment information you would like to have displayed on the invoice.
  • If the PO gets generated, after the request has been completed, click on the dollar sign on the far right side on each of the service line items and add the PO number or whatever payment information you would like to have displayed on the invoice.

Example of how to use PO option for typing in information that is needed to show up on the invoice. Also how to select different payment methods for external customers.

Updating Billing and Shipping Address Heading link

To update Billing and/or Shipping address:

  1. Navigate to upper right corner and click on an arrow next to your name and click on My Profile
  2. In the left side menu click on Billing/Shipping Information
  3. Click on Edit and enter full addresses, then save

*In this menu (Step 2), you can also update other information as needed.

External Customer Payments Heading link

Payments are DUE in 30 days.

Please note that you will need your ACCOUNT NUMBER for all payment methods. Your account number is listed on your invoice as “Group Account Number.”